Description of Course
Become a confident travel consultant with specialised industry knowledge and skills to sell travel and travel related products to corporate, retails and leisure customers. Learn about the travel and tourism industry and understand what it takes to become a successful travel agent.
Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options and how to ensure clients fulfil all necessary travel requirements.
Course Content
Course Module
- Geography
- IATA resolutions
- Selling skills – hotels, tours and holiday packages
- Fare construction, ticket issuance and exchange.
- DMCs – Destination Management Companies
- TMCs – Travel Management Companies
- Selling of Rent–A–Car Services and Cruise Packages
- Selling of value added services – Travel Insurance, International Drivers Licence
- Sales and Marketing
- Group Travel
